What kennel sizes do you make?
We make all kennel panels and gates in 3' through 12' sizes in 1 foot increments. We also make shelters to fit any of our kennels. Please ask if you do not see the size you are looking for.
Do you use quality materials?
All our materials are domestically produced and all fabrication takes place at our site here in California.
What about rust?
All our materials are made with a galvanized finish to prevent rust. All welds are painted with Rust-oleum paint.
What tools will I need for Assembly?
All you need is a crescent wrench or a 9/16 socket/open end wrench for assembly.
How will I get my products?
If your order needs to be shipped it will arrive on a pallet delivered by a commercial LTL carrier. The trucks are usually semi's / tractor trailers / full size 18 wheelers. If you need residential delivery, we recommend having some help onsite when your shipment arrives. "Tin snips" or sheet metal shears will be required to cut the bands on the pallet and then the individual panels can be unloaded from the truck. Lift gates and inside delivery are also available on request.
When will my order ship?
If your order is in stock, it will usually ship within 1 to 2 days. If we are out of stock and your order needs to be manufactured, it will usually ship in about 10 to 14 days. Non-stock items and custom orders can take longer. While we don't guarantee a specific ship date due to workload and material availability, we will give you our best estimate. All freight is shipped FOB from our factory dock. Feel free to call us for an update on your order.
What if my shipment arrives damaged?
While 99% of our shipments arrive in good condition, you must note any damage on the carrier's paperwork when you sign for your shipment. Be sure to unpack your shipment and inspect for any internal/hidden damage. If you do not note the damage, we will not be able to help you open a claim with the carrier and we will not be able to replace your item. Do not discard the damaged item because the carrier may want to inspect it. We will also need you to send us pictures of the damage via email to assist us with the freight claim. Once we have received the information and the claim has been approved, we will ship your advance replacement right away so that you won't be without your product during the rest of the claims process.
What is the freight transit time for my shipment?
The estimated transit time for your shipment varies on where you are located. Some shipments will arrive by the next day and some may take 5 to 10 days. Delivery dates are not guaranteed by the freight carriers and they can sometimes vary a few days. Feel free to call us for assistance with tracking your shipment.
What about refunds/returns?
Cancelled orders are subject to a 25% restocking fee on items that we normally stock. Orders for non-stock and custom items are final and are not refundable. Shipping fees are not refundable. Buyers are responsible for all return freight costs. Shipping dates are not guaranteed. Freight transit times and delivery dates are not guaranteed.